A trained administrative team member who learns your workflow and takes routine tasks off your front desk.
Front-office staff spend much of the day on tasks that are necessary but repetitive: calls, reminders, benefit checks and referral paperwork. A dedicated virtual assistant takes on a defined set of these tasks.
The same person works with your team over time, so they learn your scheduling rules, your providers' preferences and the way your practice communicates.
Scope is agreed with you in advance, so you know who is responsible for what.
Booking, rescheduling and reminders according to your scheduling rules.
Coverage is verified before the visit so the front desk and patients know what to expect.
Requests are prepared, submitted and tracked until a decision is received.
Incoming and outgoing referrals are logged and followed up.
Routine messages and tasks are sorted, handled or routed to the right person.
Patient demographics and insurance details are kept accurate in your system.
We list what the assistant will and will not do.
Systems, logins and communication channels are agreed with your team.
The assistant begins with defined daily tasks and checklists.
We review performance with you and expand scope when it makes sense.
A real person. Care Tribune assistants are trained team members who work in your systems.
Calls can be included depending on your policies and the scope you agree on.
We work with common practice management and EHR platforms. Tell us which one you use.
Access is limited to what the role needs, and work involving protected health information is covered by a Business Associate Agreement.
Care Tribune does not guarantee payer approvals, reimbursement amounts or search rankings. Results depend on payers, documentation and your practice's circumstances.
Medical virtual assistant support starts at $500 per month. Hours, coverage, workload and assigned responsibilities are defined in your proposal.
Your assistant uses approved scripts, verifies scheduling requirements and follows your availability, cancellation and escalation policies. We define live coverage hours and the process for messages outside those hours.
We follow up on incomplete intake forms, coordinate administrative records and flag missing information before appointments. Insurance verification and referral coordination can be included based on your scope.
Administrative support can include gathering payer requirements, tracking submission status and routing requests to the provider. Your clinical team makes medical decisions and supplies clinical justification when needed.
Agree on a shared task list, unresolved-item log and escalation contact. You can see what was scheduled, which messages need review and which payer or patient requests remain open.
Tell us your specialty, provider count, software, expected volume and the work you want to hand off. Use the consultation for business information; do not send patient records.
Confirm responsibilities, pricing, coverage, reporting and exclusions. Identify a practice contact for approvals and a plan for any existing backlog.
Agree on secure access and any required agreements before work starts. Review the first task queue together and set a regular time to discuss open items.
No. Assistants follow approved administrative scripts and route medication, symptom, safety and treatment questions to your designated clinical team.
Need support across more than one workflow? Explore medical billing, medical virtual assistants and provider credentialing.
Tell us which tasks are slowing you down and we will explain how we can help.
